Frequently Asked Questions

---

At Right On! Graphics, we take a personalized approach to each client's needs. We believe in creating customized solutions that are tailored to each client's goals, rather than using a one-size-fits-all approach.

Our team has years of experience in the Marketing industry, working with a diverse range of clients from various industries. We are constantly learning and adapting to stay up-to-date with the latest trends and best practices.

No. Our shipping service, UPS, will not ship to P.O. Box addresses and therefore, we cannot ship to a P.O. Box. 

You may send .pdf, .jpg, .jpeg, .psd, .tif, .tiff, .eps, and .ai - We recommend saving as a .PDF

We prefer that you send .PDF and .EPS files with outlined fonts. 

These files are easier to handle and will likely speed up your turnaround. 

Remember to add crop marks and flatten your files before uploading. 

You should always start and finish your designs in CMYK color mode. 

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

You should always start and finish your designs in CMYK color mode. 

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. Pantone colors can affect your order when the color conversion takes place between a Pantone color and CMYK. All of our printing is done in CMYK and if you use Pantone colors, your job will print with undesirable colors. If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.

We only accept 300 dpi files and higher. 

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turnaround. 

Yes, but if the border is too close to the cutline, it may be cut off-center slightly. 

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

Any transparency issue can be resolved before saving your file.

Transparency problem on screen / Transparency problem once printed 

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

Shadows / Glows / Transparency

All of these effects will cause transparency problems. 

No. We are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. 

2 Files - 1 Front, 1 Back (acceptable) / 1 File - Front & Back (not acceptable) 

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well. 

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like. 

We recommend using C 60 M 40 Y 40 K 100 to achieve a deep, dark, rich black.